Legal

Cancellation Policy

Cancellation Policy

  1. 14-Day Cooling-Off Period
    • New subscribers may cancel their subscription within 14 days of signing up, provided they have not yet been approved by the FCA (Financial Conduct Authority).
    • Cancellations within this period will result in a full refund of any payments made unless FCA approval has been granted (see below).
  2. FCA Approval
    • If a subscriber is approved on our system and by the FCA within the 14-day cooling-off period, the subscription will become non-cancellable. At this point, the user will be committed to the full 12-month contract term.
  3. 12-Month Contract Term
    • All subscriptions are for a fixed term of 12 months, regardless of whether payments are made monthly or annually.
    • Early cancellation is not permitted after the initial 14-day cooling-off period unless required by law.
  4. Auto-Renewal After 12 Months
    • At the end of the initial 12-month contract period, subscriptions will automatically renew for another 12-month term unless the subscriber opts out.
    • To opt out of auto-renewal, subscribers must provide written notice at least 7 days before the end of the current subscription term by contacting Kanda’s support team at help@kanda.co.uk.
    • Subscribers will receive a notification 30 days before their renewal date to remind them of the auto-renewal and provide instructions for opting out.
  5. Cancellation Process
    • To request a cancellation, subscribers must contact Kanda’s support team at help@kanda.co.uk.
    • Cancellations will only be confirmed once the subscriber receives a confirmation email from Kanda.

Refund Policy

  1. Refunds to Original Payment Method
    • Any refunds issued will only be returned to the payment method used for the original transaction. No exceptions.
    • Refunds will be processed within 7–10 business days after cancellation is confirmed.
  2. Non-Payment Consequences
    • Failure to make scheduled monthly payments will result in the subscriber being liable for the entire remaining balance of the 12-month contract term. This ensures clarity and adherence to the agreed-upon terms.
    • Kanda reserves the right to pursue collection measures for unpaid balances, including service suspension or legal action if necessary.
  3. Refunds for Unused Services
    • Refunds for unused services are not applicable after the 14-day cooling-off period. This includes early termination of annual subscriptions or monthly plans.

General Terms

  1. Cooling-Off Period Usage
    • If a subscriber uses Kanda services during the 14-day cooling-off period (e.g., generating quotes or accessing features), this usage may impact their eligibility for a full refund.
  2. Auto-Renewal Opt-Out
    • Subscribers wishing to avoid auto-renewal must provide written notice at least 7 days before the end of their current term by contacting Kanda’s support team at help@kanda.co.uk.
    • Subscribers who fail to opt out within this timeframe will be automatically renewed for a new 12-month subscription term.
  3. Force Majeure
    • In rare cases of unforeseen circumstances (e.g., death, severe illness), subscribers may contact Kanda to discuss prorated refunds or contract adjustments, subject to review.
  4. Contact for Disputes
    • For disputes or refund inquiries, contact Kanda’s support team at help@kanda.co.uk with relevant details, including the account holder's name, subscription ID, and reason for cancellation or refund request.
  5. Compliance with Consumer Protection Laws
    • This policy complies with applicable consumer protection laws and regulations.